FAQ

Can I lasercut my own custom design?

Yes. However we will still need to check through the artwork. Please send us your artwork in illustrator(.ai) / photoshop(.psd) format.

Price of the signage is fixed, there will be no reduction of cost despite providing your own design.

What type of fonts you have?

We have a library of fonts, different fonts suit different names. We also need to modify and adjust the font custom to each name before we fabricate. We will get back with 3 design options for you choose before we proceed with the order.

If I do not like any of the 3 design options you gave, can i amend?

Yes, you still can amend. We are flexible with the amendments.

What size of signage should i take?

The sizes are dependent on your names / backdrop size. Everything is scaled proportionately according to the horizontal length. Please enquire to us if you are unsure. 

What type of material you have?

We have walnutwood / basswood / gold mirror acrylic / black acrylic / white acrylic. You may refer to product pages for material swatch 

How thick is the signage, and is it heavy?

They are all 3mm thick. They are not heavy, suitable for hanging and sticking

How do I hang the signage?

Simply using fishing lines and go through the alphabets and hook to your arch/ bar

How do I stick  the signage on the wall?

Depending on your wall type. We recommend 3m hooks / 3m tapes to attached the signage to your wall. We will advice you to spread out more and attached them firmly. 

How do i place an order?

For customised orders,
Please order from our product page and check out directly, we will follow up with the artwork within 1 - 2 working days

For standard orders,
Please order from our product page and check out directly

Do i have to make a deposit to see the artwork?

We do not accept deposits for artwork. You may live chat to discuss on your requirements before we work out the artwork for you. 

We will only work out the artwork if its a confirmed transaction. 

What is the lead time?

We fabricate weekly in Singapore. From the time of order submission,

Design Options - 1 - 2 working day

Fabrication - 3 working days

Please buffer approx 1-1.5 weeks for liasing, payment, fabrication and collection.

In the event of urgent orders, please contact us directly hello@shopkustomise.com

Do you do event set up?

We do not do event set up at the moment. Only customised signs and gifts. 

How can I be sure my order was placed successfully?

Upon payment of order, a confirmation email will be sent to you. If you do not receive the confirmation email or have any question about the order, please contact us at hello@shopkustomise.com

What are the delivery options?

Self Collection
Blk118B Jalan Membina
Weekends 11am - 1pm

Delivery @$15
As item is fragile, we use our own delivery guy for the signages. Signages are despatched on every Friday. You will be able to receive by the weekends. 

If you have selected self collection and want to change to delivery, please email us hello@shopkustomise.com / WA us at +65 9755 3537 with your order number. We will advice accordingly.

What is the return and exchange policy?

We do not do returns / exchange for customise order, and we ensure that all products are passed on you in good condition.

Self Collection : Please check the item after item have been passed to you. We are not liable for any damage item during transit. ( return journey )

Delivery : If there is any damage to the item on delivery, please contact us immediately

We do not do any exchange due to change of mind, or if item does not suit your event, our advices are only for your consideration.

In any event if the item is damage due to our fault, we will do a 1 - 1 exchange of the exact same product. No monetary refunds will be made.

What are your different payment methods?

Customers can make payments through the following methods:

Bank Transfer to 

OVERSEA-CHINESE BANKING CORPORATION LTD 601448236001 

 

OR

PAYNOW/PAYLAH to UEN 53430655A

You may refer more at our payment mode page

How do I change the shipping/delivery address for my order?

For any changes to the order, please contact us at hello@shopkustomise.com